IDLH Tactical Worksheet Support

Contact support

Email support@idlhtechnology.com for app access, Apple subscriptions, future department access, daily staffing imports, incident records or reports, recordings, privacy requests, account deletion, or technical problems. We review requests during normal business operations; support email is not monitored as an emergency service.

Supported iPads for version 1.1

Version 1.1 is an upcoming update uploaded to Apple; it is not yet publicly released. The compatibility requirements and new workflows below apply when you install version 1.1. They do not mean that the update is already available in the App Store.

Version 1.1 requires iPadOS 26.1 or later and one of these supported full-size iPads:

• iPad Pro 11-inch: 1st, 3rd, or 4th generation; M5
• iPad Pro 12.9-inch: 4th or 6th generation
• iPad Pro 13-inch: M5
• iPad Air: 4th generation or 5th generation (M1)
• iPad Air 11-inch: M3
• iPad Air 13-inch: M2 or M3
• iPad: 10th generation or A16

iPad mini, iPad Air 3, iPad 9, and other unlisted models are not supported for operational command. Check your model in iPad Settings > General > About before subscribing. App Store installation eligibility can include iPads outside this operational support list.

Version 1.1 prevents new in-app subscription purchases on unsupported or unverified models. Restore Subscription, saved records and exports, and incidents already in progress remain accessible. This restriction does not cancel an existing Apple subscription; manage renewal through Apple.

Import ImageTrend staffing PDFs in version 1.1

Supported searchable ImageTrend Daily Roster PDFs can be imported directly on the iPad. No Excel conversion, AI service, or email step is needed.

1. Save the Daily Roster PDF to the iPad Files app.
2. Open Daily Staffing in IDLH Tactical Worksheet and import the PDF from Files.
3. Choose the staffing time, then review the units and personnel. Correct or exclude entries as needed.
4. Confirm Save Staffing only after the roster is correct.

Scanned image-only PDFs are not supported. The app also imports supported CSV, TSV, Excel, and Word files. Imported staffing does not silently replace personnel already assigned to an incident. Files are read locally; do not email real staffing or personnel records to general support.

Division/Group names and incident units in version 1.1

Tap a Division/Group name area on the accountability board to enter and confirm its name using the keyboard or Apple Pencil Scribble. Freehand ink remains on the worksheet and is not interpreted as an operational name.

When a unit returns to service or is no longer needed, open More > Manage incident units and confirm its release. The unit clears from the active board while its incident history is preserved. Explicitly returning a unit to staging starts a new service period; its old assignments are not silently restored.

The version 1.1 App Store update does not include the separate supervisor iPhone experience, cameras, wearable tracking, or department enrollment.

Maps and location in version 1.1

MAP provides optional Apple Maps and available Apple Look Around street-level imagery. My Location requests optional location access while you use the app. You can decline permission and continue using the command board.

Map services require connectivity. Imagery can be unavailable or outdated and should be interpreted alongside current information. A map-service or location-permission problem does not block accountability. See the privacy explanation for maps and location.

Individual Apple subscriptions

Individual subscriptions are purchased and managed through Apple. Apple handles payment methods, cancellation, renewal, billing history, and Apple-issued refund requests. IDLH Technology cannot directly change or cancel an Apple subscription or issue an Apple refund.

1. On iPad, open Settings, select your Apple Account, and select Subscriptions, or use the link below.
2. Select IDLH Tactical Worksheet to view or change the subscription.
3. For an Apple billing or refund issue, follow Apple’s support process.

Deleting the app does not cancel an Apple subscription. Cancel through Apple if you do not want the subscription to renew.

Department subscriptions and access

Department enrollment, command-iPad seat licensing, and department billing are not available in the current App Store app or the version 1.1 update. Individual subscriptions are managed through Apple and do not require an IDLH account.

For questions about future department access, email support. Do not send payment-card or bank-account numbers by email.

Local data and exports

IDLH Tactical Worksheet is designed as an offline-first operational tool. Incident records, drawings, daily staffing, generated reports, and optional Screen + Command Audio recordings remain on the iPad unless an authorized user intentionally exports or shares them.

• Back up or export records your organization is required to retain before deleting the app, resetting the device, or transferring the iPad.
• Use only organization-approved methods to store, share, or transmit incident records.
• Deleting a department account does not remotely erase local records on each iPad.
• IDLH Technology cannot recover local records that were never exported or backed up.

Before you email

To help us investigate safely, include the app version, iPad model, iPadOS version, your Apple subscription or restore status, a short description of the issue, and the steps that produced it.

Do not email live incident details, patient information, protected health information, personnel records, CJIS-restricted information, passwords, payment-card numbers, bank information, or audio/video recordings. If a screenshot is helpful, remove or obscure sensitive operational and personal data first.